Customer Satisfaction Breaks All Records
We’ve just had some great news from the results of our latest quarterly new customer installation tracker survey which was released in June. Johnsons Apparelmaster has scored its highest ever quarterly satisfaction score amongst new customers of 86.4% !
This is the fourth consecutive quarter running that JAM has achieved an 80% + satisfaction rating amongst new customers which demonstrates the consistently high quality of service that we are delivering in meeting new customers expectations when setting up an account.
In particular, the areas where there has been the most significant increases in customer satisfaction were in ; ‘the actual installation being completed to the agreed plan & date’, ‘proposal & contract details meeting expectations’, ‘communication of the installation plan’ and ‘the installation team who set up the account’
The results also show how dissatisfied some of these new customers were with their previous workwear suppliers where we have won new business directly from our major competitors. We can’t mention names but you’ll have a good idea who we’re talking about from some of these comments when asked the question ;
How does Johnsons Apparelmaster compare to your previous supplier ?
"They are head and shoulders above Company A. With Company A articles used to disappear and they used to come back three sizes smaller; they gave us a lot of problems. A big plus with JAM is that they have an online tracker system that is very helpful"
New JAM Customer - Basingstoke
"They deliver when they should, they charge on time and you can pick up a phone and speak to someone, whereas Company A were rubbish, they never responded to emails
or phone calls"
New JAM Customer - Brighton
"It’s like comparing a Rolls Royce to a Mini! The products and prices are spot on and the people there are so helpful, the driver is a good bloke, he is always on time and he’s happy, he always speaks. I can’t fault the service at the moment"
New JAM Customer - Hull
