Highest Ever Customer Satisfaction Score
For the fourth year out of the last five, Johnsons Apparelmaster have increased their annual customer satisfaction score, jumping from 80.7% to 82.7% among 'Existing Customers'.
New customer satisfaction again remains very high at 87.7% and it is pleasing to report that ‘Lead times’ on garments is the criteria where there has been the most significant increase in satisfaction amongst new customers.
More importantly in terms of ‘what
matters most to customers’ we have improved in nearly all key measures of satisfaction including last years priorities for improvement (PFI’s) namely, ‘handling of problems/complaints’, ‘problem solving ability of your Account Manager’, and
‘the maintenance of the garment’.
Additional Documents
