With Johnsons Apparelmaster the difference is clear
For the fourth year running, Johnsons Apparelmaster has increased its overall level of customer satisfaction to 81.3%.
Our latest research findings, carried out by independent research company, The Leadership Factor, have shown that our people really do make the difference, with our customer service and problem handing scores outperforming our key competitors.
Not only has our overall customer satisfaction score amongst our customers increased for the 4th year running to 81.3%, but satisfaction amongst customers of our key competitors has dropped significantly.
The key areas where we outperformed our major competitors included the following 'People Requirements', proving our staff really do make a difference...
- Handling of problems and complaints
- Helpfulness of staff
- Responsiveness of Staff
- General handling of enquiries
- Decision making ability of your account manager
- Problem solving ability of your account manager
- Ease of contacting your account manager
The survey was carried out by independent market research specialists The Leadership Factor who carry out similar studies with over 400 leading UK companies each year such as Royal Bank of Scotland, ASDA, Rolls Royce and even Manchester United FC.
Our latest results, 81.3% overall satisfaction, puts us in the top third in the satisfaction index of all these companies surveyed, so we’re in good company !
For more information on The Leadership Factor click here or download our Survey Leaflet below.
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