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Customer Satisfaction

Self-praise is no recommendation. That’s why we ask an independent research company, The Leadership Factor, to conduct customer satisfaction surveys on our behalf.

The surveys are designed to help us understand more objectively how satisfied our customers are with the workwear and workplace services that we provide. The survey results confirm that the hard work and dedication of our service people really do place us head-and-shoulders above the competition.

Since 2004 we’ve used The Leadership Factor to survey our customers, quarterly for the first year that they are with us, then annually. 

In 2016, The Leadership Factor conducted a series of telephone interviews on our behalf. The survey measured the 16 requirements that matter most to our customers and those of our competitors, including handling of service issues, staff helpfulness and Staff Responsiveness. The ‘People Requirements’ diagram opposite, highlights how we scored against our industry competitors on each requirement, when asked to rate us from 1-10 (10 being the highest). It shows clearly that we have scored higher in five categories out of six.

Satisfaction Index™

Our customer satisfaction rating puts Johnsons Apparelmaster in the top third of companies that The Leadership Factor surveys annually in its own league table – the Satisfaction Index™.